Baker Brown Co.

Wholesale Order Terms

Order Requirements

For all wholesale and custom orders we require a minimum purchase amount of $250 (does not include shipping) per order. First time orders and all online orders require up-front payment in full prior to shipping.

We allow for partial payment terms with returning customers who are paying by check wherein 50% of the total order amount will be due prior to shipping and the remaining 50% will be due 15 days after your order has shipped.

For custom orders, 50% of the total order amount will be due before production of the custom order commences. Remaining payment plus shipping costs will be due 15 days after your order has shipped.

Payment

We accept payment via credit card: Visa, MasterCard and American Express. We are unable to accept credit cards issued by banks outside of the United States. We also accept payment via personal or company checks. Items will ship once payment has cleared.

Shipping

Most orders ship within 2–4 days after payment has cleared. We will contact you as quickly as possible if an item you have ordered becomes unavailable.

We ship via UPS whenever possible. If you are placing an order online, our system estimates shipping costs in real-time with UPS. We do our best to properly estimate shipping costs on the front end and provide you the best rates available. Should the actual shipping costs amount to 10% more than the estimated amount we will send a follow-up invoice for the remainder of the shipping fees (this is in lieu of a handling fee).

International Shipping

We do ship products internationally. If you are placing an order through our online portal, the system will not automatically calculate the costs of international shipping. We will contact you to confirm the shipping costs that will be added to your final invoice.

International orders may be subject to import duties and taxes, which are levied once the package reaches your country. As the purchaser, you are responsible for all related customs, clearance and duty assessed. Customs policies vary widely from country to country; contact your local customs office for further information. When ordering from Baker Brown Co. you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns & Exchanges

We are sure you will be very happy with the quality of our products. In the unfortunate event you do not get what you were expecting, please contact us immediately.

Currently, we do not accept returns on merchandise. To assure that you are fully satisfied with your order, we are happy to send you a returnable sample pack of our products. We will issue a full refund (not including shipping costs) for the cost of the items, once the samples are returned.

Claims of defects, including but not limited to those related to quality, or specification, within the first 7 days after the receipt of merchandise will be reviewed for exchange. If it is determined that Baker+Brown Co. has made a mistake with your order, we will gladly cover shipping costs and make exchanges to correct your order.

Sometimes you change your mind, and in that case we are happy to make customer initiated exchanges up to 7 days after you have received your order if we have the inventory available and if the product returned is determined to be in its original and unused condition. In this case exchange shipping charges are the responsibility of the buyer. We do not offer store credit.

Baker+Brown Made-to-Order

We love working with buyers and retailers to make customized product. Baker+Brown Co. keeps small quantities of our products in stock. If an item is out of stock or you’d like to create a custom run we’re happy to accommodate as we can. Please contact us to discuss a special order.